2009 Quality Improvement Work Plan

Tufts Health Plan appreciates the quality care our network physicians provide to our members.

To support the quality care you provide, each year we develop a set of priority quality initiatives that we believe will have the greatest impact on the health and well-being of the most members. We call this our Quality Improvement (QI) Work Plan.

To design our plan, we review members’ concerns, medical and claims data, member and physician feedback, and information about our members’ health. This helps us better understand what we’re doing well, what we need to improve, and most important, what you need. Some of the initiatives the 2009 QI Work Plan focuses on are:

• Working with members to help them get preventive screenings to keep them healthy
• Improving member satisfaction with claims processing
• Working to help prevent falls in the Tufts Health Plan Medicare Preferred population
• Advocating for safety in patient care
• Increasing physician adoption and use of electronic prescribing to improve patient safety

If you would like more information about our 2009 Quality Improvement Work Plan and/or progress towards reaching goals, please call a provider specialist.

November 1, 2009