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Our Commitment to Quality

Tufts Health Plan is committed to improving the health care quality and safety for you and our community. It is one of our core missions and is an ongoing effort and is evidenced by the following initiatives and recognitions.

Accreditation


The National Committee for Quality Assurance
Since 1999, the NCQA, a nonprofit organization dedicated to measuring the quality of America's health care, has awarded Tufts Health Plan HMO and POS and Tufts Medicare Preferred, Excellent Accreditation - the highest possible achievement for consumer protection, quality improvement, and clinical effectiveness. Tufts Health Plan HMO POS and Medicare Preferred HMO have held the highest accreditation status available since 1996. Tufts Health Plan PPO was awarded Full Accreditation in 2006, the highest accreditation status available to Preferred Provider Organizations.

Based upon criteria measuring key areas of wellness and health promotion, Tufts Health Plan also became the first health plan in the Northeast – and one of only 20 organizations in the U.S. – to receive the Wellness & Health Promotion (WHP) Accreditation from the NCQA in 2013.

Quality Network of Providers

Tufts Health Plan recognizes that improving health care quality is a team effort and that’s why our network includes some of the best doctors and leading hospitals in the world.

Promoting Quality and Safety by Empowering our Members

We empower our members to take an active role in the care of themselves and their families – to ask questions, understand conditions and treatments, and evaluate options.

Improving Quality of Care and Patient Safety through Partnerships

Tufts Health Plan participates in a number of other collaborations aimed at increasing patient safety, including: