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If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.

Member Services Hours:
(unless otherwise noted)
Monday - Thursday 8:00am to 7:00pm;
Friday 10:00am to 5:00pm
  • Massachusetts

    Employer-based plans
    Individual/family plans
    e-mail: call: Member Services Department
    (800) 462-0224
    (800) 868-5850 TDD
    (800) 208-9565 Mental Health
    GIC e-mail: call: Member Services Department
    (800) 870-9488
    (800) 868-5850 TDD
    Monday - Thursday 8:30am to 7:00pm;
    Friday 10:00am to 6:00pm
    Amplan e-mail: call: Member Services Department
    (888) 679-0939
    (800) 868-5850 TDD
    USFHP e-mail: call: Member Services Department
    (800) 818-8589
    (800) 868-5850 TDD
    Steward Health Care e-mail: call: Member Services Department
    (877) 658-3640
    (800) 868-5850 TDD

    Rhode Island

    Employer-based plans e-mail: call: Member Services Department
    (800) 682-8059
    (800) 868-5850 TDD

    Mental Health
    (800) 208-9565
    Monday - Thursday 8:30am to 5:00pm;
    Friday 10:00am to 5:00pm
      e-mail: call: Member Services Department
    (866) 352-9114
    (800) 868-5850 TDD
    Monday - Thursday 8:00am to 7:00pm;
    Friday 10:00am to 5:00pm

    Mental Health
    (800) 232-1164
    Monday - Thursday 8:30am to 5:00pm;
    Friday 10:00am to 5:00pm

    Tufts Health Plan Medicare Preferred Members

        Contact Customer Relations

     

    Translation Available: With the help of AT&T Language Line, Tufts Health Plan speaks 140 languages. Just ask your member services coordinator for a translator.

    Please Note: E-mail may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. For that reason, please do not submit confidential health care or personal information to us via e-mail.

    • Tufts Health Plan Provider Services 888-884-2404
      Answer claims, benefits, and policy inquiries for commercial members.
    • Tufts Health Plan Medicare Preferred Provider Relations 800-279-9022
    • Tufts Health Plan Senior Care Options Provider Relations 800-279-9022
    • Hearing Impaired (TDD) 800-861-9022
    • Cigna 800-244-6224
      All medical management inquiries for CareLinkSM members, and claims and benefit inquiries for CareLink members when Cigna is primary administrator.
    • Cigna Behavioral Health 888-734-3453
      Obtain outpatient authorizations and verify mental health benefits for CareLink members when identified on the member ID card.
    • DC35 Union Fund Office 800-799-1240
      Claims, benefits, and policy inquiries for CareLink — Shared Administration DC35 Union members.
    • Iron Workers Insurance Office 617-436-3500 or 866-229-4766
      Answer claims, benefits, and policy inquiries for CareLink — Shared Administration Iron Workers Union.
    • Uniformed Services Family Health Plan (USFHP) 800-818-8589
      Answer claims, benefits, and policy inquiries for USFHP members.
    • Mental Health 800-208-9565
      Obtain outpatient authorizations and verify mental health benefits for commercial members.
    • CareLink Behavioral Health 888-306-6307
      Answers benefit, authorization and policy inquires when identified on the member ID card.
    • Provider Information & Credentialing 888-306-6307
      Demographic and practice changes.
    • Network Contracting & Performance Management 800-442-0422 x2169
      Answer contract related inquiries.
    • Allied Health Contracting 617-972-9411
      Answer contract related inquiries.
    • Technical Inquiries Email: network_tech@tufts-health.com Phone: (888) 884-2404, option 6
      Assistance with website navigation, registration, and account maintenance.

     

  • Current Employers:

    • Sales & Service: 8:30am - 5:00pm (M-F)
      • Watertown: 1-800-208-8013
      • Worcester: 1-800-208-9545
      • Providence, RI: 1-800-455-2012
      Technical Support: 8:30am - 5:00pm (M-Th); 10:00am - 5:00pm (Fridays)
    • Self-insured Medical Expense Funding Invoice: 8:30am - 5:00pm (M-F)

    Prospective Employers and Quotes:

    • Watertown Office: 
      Worcester Office:  
    • Providence, RI Office: 
      • Please note: Group Retiree and non-group Medicare Advantage plans are not yet available in Rhode Island.

        Groups with 1-50 eligible employees:
        Colleen Stankard, Sales Coordinator
        1-800-208-8013, ext. 8668
        colleen_stankard@tufts-health.com
        (fax): 617-923-5880

        Groups with 51+ eligible employees:
        Kim Matthes, Sr. Account Executive
        1-800-208-9545, ext. 4924
        kim_matthes@tufts-health.com
        (fax): 508-757-8311
      Tufts Health Plan Medicare Preferred
      • Please note: Group Retiree and non-group Medicare Advantage plans are not yet available in Rhode Island.

        Quote requests and questions, contact:
        Joe Joyce, Tufts Health Plan Retiree Products
        1-800-208-8013, ext. 9057
        joseph_joyce@tufts-health.com
      Intermediaries
      • Groups with 1 - 4 eligible employees, contact:
      • Health Services Administrators:
        1-877-777-4414
      • Small Business Service Bureau:
        1-800-222-3434
      • Non-Group Individuals:
        1-800-957-6596
  • Current Brokers:

    • Sales & Service: 8:30am - 5:00pm (M-F)
      • BrokerLink Support: 1-800-419-1000
      • Watertown: 1-800-208-8013
      • Worcester: 1-800-208-9545
      • Providence, RI: 1-800-455-2012

    Prospective Brokers and Quotes:

    • Watertown Office: 
      Worcester Office:  
    • Providence, RI Office: 
      • Please note: Group Retiree and non-group Medicare Advantage plans are not yet available in Rhode Island.

        Groups with 1-50 eligible employees:
        Colleen Stankard, Sales Coordinator
        1-800-208-8013, ext. 8668
        colleen_stankard@tufts-health.com
        (fax): 617-923-5880

        Groups with 51+ eligible employees:
        Kim Matthes, Sr. Account Executive
        1-800-208-9545, ext. 4924
        kim_matthes@tufts-health.com
        (fax): 508-757-8311
      Tufts Health Plan Medicare Preferred
      • Please note: Group Retiree and non-group Medicare Advantage plans are not yet available in Rhode Island.

        Quote requests and questions, contact:
        Joe Joyce, Tufts Health Plan Retiree Products
        1-800-208-8013, ext. 9057
        joseph_joyce@tufts-health.com
      Intermediaries
      • Groups with 1 - 4 eligible employees, contact:
      • Health Services Administrators:
        1-877-777-4414
      • Small Business Service Bureau:
        1-800-222-3434
      • Non-Group Individuals:
        1-800-957-6596