Connecting you to whole-person care
Tufts Health Plan members can access a comprehensive network of medical and behavioral health care providers, along with innovative programs and services, to improve physical and mental well-being. Choose from in-person or virtual care settings.1
Behavioral health service navigation program
Our trained and dedicated behavioral health service navigation teams are ready to guide you from the very first phone call. The'll help you:
- Navigate the complex health care system
- Find available behavioral health providers in our network who are culturally competent and specialize in areas of care that support your needs
- Schedule timely appointments for your new or ongoing health needs
- Connect to exclusive resources, support tools and other services
Need assistance? Call Member Services at the number on your member ID card.
Care management programs
Our licensed integrated care managers have extensive experience and will work with you and your providers to help you:
- Manage medical and behavioral health conditions
- Create an aftercare plan
- Connect with resources to help ensure your optimal health
Care coordination helps members with co-existing medical conditions, behavioral health conditions or both find helpful services.
Complex care helps adults and children with complex and immediate needs to achieve optimal health and functioning through a comprehensive assessment and tailored care plan.
Addiction recovery is for members who are taking steps towards recovery and have recently received inpatient treatment for substance use. Our program offers information on personalized recovery plans and treatment programs.
Transition to home assists members who have recently been hospitalized and need help transitioning back home with resources for aftercare planning.
Emergency department (ED) readmission diversion offers support and assistance for members who have recently visited the emergency room due to medical or behavioral health symptoms.
Supportive care is available to members who do not require complex care and may have recently received other treatment, such as in the emergency room. Our care managers provide extended support for adults and children who need more assistance in achieving their health goals. Our supportive care team works with our behavioral health team to provide whole-person care for members who have medical and behavioral health needs.
Post-facility discharge helps support members who have recently been discharged from an acute care setting for behavioral health. Our care managers work to ensure follow-up needs are met, identify any risks for readmission and provide a smooth transition back to the community.
Peer support helps members access community resources and support from peer specialists who have personal experience with mental health issues. We also offer peer support for members in our addiction recovery program.
Behavioral health programs and services
Tufts Health Plan offers innovative behavioral health programs and services for children, adolescents and adults. These programs are designed to provide personalized and effective care, with a focus on improving access to care and overall health outcomes.
Virtual therapy services
Available seven days a week to support your mental health, help you manage your medications and more.
AbleTo Need help managing stress, changing unhealthy habits, improving your mood or managing your time? AbleTo combines on-demand self-care tools and personalized virtual therapy sessions to support your mental health. You have access to a range of options for enhancing mental resilience, from self-care techniques to structured guidance, with AbleTo licensed therapists.
Teladoc confirms video or phone appointments in less than 72 hours. Their licensed providers can support you and your covered dependents for concerns such as anxiety, depression, seasonal affective disorder, medication management or PTSD.2
Grow Therapy provides virtual and in-person outpatient therapy and medication management for a wide range of behavioral health needs. This program helps ensure timely and personalized care for members age 6 and older.
Book an appointment with Grow Therapy
Valera Health provides virtual therapy and psychiatry services for adults, adolescents and children age 6 and older in Massachusetts.3 Their clinicians treat conditions from mild depression to severe schizophrenia, and their collaborative approach focuses on your needs and overall well-being.
Schedule a consultation with a Valera Health connector
Quick and easy access to specialty providers for adults and children
Autism Care Partners offers a full suite of services and therapies for children with autism and other developmental differences. Their integrated approach helps ensure effective and efficient care tailored to each child's unique needs.4
Explore services from Autism Care Partners
Cortica is a physician-led autism services provider in Massachusetts.3 It offers advanced neurological therapies for children with autism spectrum disorder and other developmental differences.
To help reduce wait times, Cortica’s whole-child integrated care model brings services together under one roof, including:
- Applied behavior analysis
- Diagnostic assessments
- Medical care
- Occupational therapy
- Social skills coaching and counseling
- Speech therapy
Schedule an appointment with Cortica
Northeast Health Services is a network of outpatient mental health clinics that focuses on delivering timely access to high-quality psychiatry and therapy services for adults, adolescents and children in Massachusetts.3 The network offers a hybrid of in-person and telehealth services to best serve your needs.
Set up an appointment with Northeast Health Services
Substance use treatment
Our comprehensive approach to substance use treatment includes outpatient services and immersive inpatient care. This helps ensure the right support every step of the way for adolescent and adult members who are grappling with alcohol use disorder, opioid addiction and other substance use challenges.
Spectrum Health Systems is dedicated to improving the lives of individuals affected by substance use, opioid addiction, mental health disorders or all of those issues.3 They offer evidence-based treatment options that include:
- Inpatient detoxification
- Medication for substance use disorders
- Outpatient counseling
- Peer recovery support
- Residential treatment
Better Life Partners integrates primary and behavioral health care, so members can truly focus on all aspects of substance use disorder recovery, including their physical and emotional well-being.5 Members have access to a comprehensive clinical support team, medication assisted therapy, and virtual and in-person primary care.
Learn about Better Life Partners
Our Addiction Recovery Care Management Team offers information and support on personalized recovery plans and treatment programs for members who are taking steps towards recovery from substance use and have recently received inpatient treatment for substance use.
Looking for a behavioral health provider in your area?
Our comprehensive network of providers offers several behavioral health care specialties. Use our online “Find a provider” search online tool to look up your plan’s participating providers.
Need assistance? Call Member Services at the number on your member ID card.
1 The programs mentioned here are available to Tufts Health Plan members with employer-sponsored coverage. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits.
2 Telehealth virtual health care services (provided by Teladoc®) are available to Tufts Health Plan commercial members (not including Tufts Health Direct) that have this benefit.
3 Valera Health services, Cortica providers, Spectrum Health Systems and Northeast Health Services are located only in Massachusetts.
4 Autism Care Partners services are located in Massachusetts, Connecticut, New Hampshire, New York, Rhode Island and Vermont.
5 Better Life Partners services are available in Massachusetts, Maine, New Hampshire and Vermont.
If you’re experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away. Tufts Health Plan, a Point32Health company, complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or gender identity. Por servicio de traducción gratuito en español, llame al número de su tarjeta de miembro. 若需免費的中文版本, 請撥打ID卡上的電話號碼。