Mail Order Pharmacy Program

Here’s how to get started with the CVS Caremark mail-order pharmacy service:

  • Be sure you have any necessary approvals in place.
  • Call CVS Caremark Customer Service toll free at 1-800-581-5300. If your medication does not need an approval, you will be transferred to CVS Caremark’s FastStartSM service, which will get you started with the mail-order service. You will need the following when you make the call:
    • Your Tufts Health Plan ID card
    • Medication name
    • Your physician’s name and phone number
    • Shipping address
    • Credit card information and expiration date

Once you begin receiving medications by mail, you can order refills easily online or by phone.

plans card