Here are some documents that may help address your questions:
2025
- Tufts Health One Care Member Handbook
- Summary of benefits
- List of Covered Drugs
- Provider and Pharmacy Directory
- Annual Notice of Changes
2026
- Tufts Health One Care Member Handbook
- Summary of benefits
- List of Covered Drugs | MassHealth Drug List - Health and Human Services
- Provider and Pharmacy Directory
- Annual Notice of Changes
Useful resources
- Forms, such as an Authorization to Disclose Protected Health Information (PHI) Form and an Appointment of Representative form
- Policies and requirements for information on complaints, grievances, appeals, advance directives and more
- Clinical Practice Guidelines
- MassHealth One Care website (link opens outside Tufts Health Plan's website)
- Importance of using opioids safely and alternate options
If you need additional help with any of these topics or more information, call us toll-free at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m.