Behavioral health (Mental health and substance use disorder)

  • If you or a family member has a substance use disorder (SUD), you’re not alone. Millions of Americans struggle with SUDs. We can help. Learn more
  • Find a BH provider

We encourage you to take advantage of your behavioral health (BH) benefits if you need help managing a BH condition, such as:

To learn more about these and other BH conditions, visit our online health guide.

We can help you understand your mental health and substance use benefits and access care.

Tufts Health Plan provides support, information, and tools to help members coping with these issues. These benefits include:

  • Outpatient mental health and substance use disorder treatment
  • Emergency and inpatient mental health and substance use disorder services
  • ​Applied behavioral analysis (ABA) services for autism spectrum disorders

To learn more about your benefits, call us at 866-738-4116 (TTY: 711).

Looking for a behavioral health care provider?

You don’t need a referral from your primary care provider (PCP) to see a BH care provider. But your PCP may be able to help you find a professional in your area.

Several types of providers may offer outpatient counseling services. Learn more about what providers might be right for you.

To locate a provider try our online tool.

Find a BH provider

If you need help, call your PCP or our member services team at 866-738-4116 (TTY: 711). We are available Monday to Friday, from 8 am to 5 pm.

Finding Mental Health Support in Massachusetts

Massachusetts Department of Mental Health

National Alliance on Mental Health Massachusetts—Resources

When you need help right away

Call or text 988 or chat online if you have thoughts of suicide or are facing a mental health crisis. You’ll reach the national 988 Suicide and Crisis Lifeline. You can talk with a counselor 24/7 who will listen, understand, provide support, and connect you with support if you need it. Services are free and private.

Learn more