Children's Behavioral Health Initiative (CBHI) services
1. Talk to your PCP or your outpatient therapist
Start with your current providers if you believe you need inpatient treatment. You’ll need to have an evaluation by a BH specialist who can confirm that inpatient care is the best level of care for you.
2. Call us
Call member services at 888-257-1985 (TTY: 711), Monday through Friday, from 8 a.m. to 5 p.m. if you need help getting an evaluation or finding an in-network facility that provides the services you need.
Emergency care
1. You can contact the Behavioral Health Help Line (BHHL). The BHHL is available 24/7, 365 days per year and is available for all residents of Massachusetts. Call or text 833-773-2445.
OR visit https://www.mabhaccess.com/MH.aspx
-
In the Select Services field, click on the drop down and select Community Behavioral Health Centers (CBHC).
-
Fill in the remaining search details, then hit Search
2. Go to the nearest emergency room (ER) for an evaluation. The ER team will then contact us to determine the next steps based on your clinical needs and your coverage.