Urgent care situations

An urgent care situation occurs when you experience a health problem that needs attention right away, but you don’t believe you are having an emergency.

For example, you may experience a health problem that is serious but does not put your life in danger or risk permanent damage to your health. 

In an urgent situation, call your primary care provider (PCP) or your behavioral health provider. These providers usually can address urgent medical or behavioral health problems. You can contact any of your providers’ offices 24 hours a day, seven days a week.

If appropriate, make an appointment to visit your provider. Your provider must see you within 48 hours for urgent care appointments. If your condition gets worse before your PCP or behavioral health provider sees you, call 911 or go to the nearest emergency room. If you have a behavioral health concern, you may also call your local emergency service program provider.

In some areas, you may be able to go to an urgent care center (UCC). When going to a UCC, you should also try to contact your PCP as well.

To find UCCs in our provider network, use our Find a Doctor, Hospital, or Pharmacy tool.