Here are some documents that may help address your questions:
2026
- Tufts Health One Care Member Handbook (last updated 12/04/2025)
- Summary of Benefits (last updated 10/06/2025)
- List of Covered Drugs | MassHealth Drug List - Health and Human Services (last updated 9/23/2025)
- Provider and Pharmacy Directory (last updated 1/13/2026)
- Annual Notice of Changes (last updated 12/03/2025)
- Changes to the 2026 Annual Notice of Change (ANOC) and Member Handbook (last updated 12/05/2025)
Useful resources
- Forms, such as an Authorization to Disclose Protected Health Information (PHI) Form and an Appointment of Representative form
- Policies and requirements for information on complaints, grievances, appeals, advance directives and more
- Clinical Practice Guidelines
- MassHealth One Care website (link opens outside Tufts Health Plan's website)
- Importance of using opioids safely and alternate options
If you need additional help with any of these topics or more information, call us toll-free at 1-855-393-3154 (TTY: 711), seven days a week, from 8 a.m. to 8 p.m. (Please note: our hours shift to Monday through Friday, from April 1 through September 30).