Your care

Tufts Health One Care (D-SNP) is a plan that simplifies your health care, combining your two health plans into one plan. With this plan, you have a dedicated care coordinator and a care team that help you get the right health care services for your physical and behavioral health (mental health and substance use disorder) needs. They also help you with other issues – such as food, housing and transportation – that affect your health and well-being.

Better, simpler care 

One way we enhance your care is with Cityblock care coordinators who provide you with services that make a real difference in your health and daily life. You also have a Cityblock team that works with you to make sure you get the care you need when you need it. Here are some highlights of these services:

• You’ll have a care coordinator who will be with you and your caregivers every step of the way on your health journey.
• You’ll have the support of a care team dedicated to you and your physical and behavioral health. Your team members can meet you at home, in the community, or by phone or video visit.
• Your care team will take the time to find out what’s important to you about your health. They’ll work with you to create a personal care plan to improve your health and daily life. Your team will make sure you get the services you need when you need them.
• Your team will help streamline your care, and coordinate your services, tests and appointments with your providers and specialists.
• You’ll have access to in-home or virtual care through Cityblock. No more long wait times – you’ll have treatment for acute care concerns without having to leave home.

Beyond medical care

Cityblock does more than manage your care. They also help you access social supports or get other services, such as healthy food, that affect your health and well-being. A Cityblock care team member can meet with you somewhere you feel comfortable and help you:

• Apply for nutritional support (food stamps, food pantries)
• Find programs that help pay for utilities (electricity or heat)
• Get emergency housing 
• Find support groups 
• Support with accessing transportation benefits provided by your insurance 

What to expect

If you’re new to Tufts Health One Care, a member of Cityblock’s care coordination team will call you soon to tell you more about the program and to schedule a time to meet you.

Cityblock will reach out directly but if you are ready to get started, call or text Cityblock at 1-833-904-2273 (TTY: 711). On-call clinicians are available on this line 24 hours a day, seven days a week.

Not a member?

Learn more about becoming a member of Tufts Health One Care.

Questions?

Call us toll-free at 1-855-393-3154 (TTY: 711)